Planned Emergency Maintenance Activity for Network Optimization -Software Upgrade_GJ region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2026 - 18:31 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the GJ pilot numbers-07971038770 & 07971725250
Nov 14, 2026 18:30 - Nov 15, 2026 00:30 UTC
Planned Emergency Maintenance Activity for IOS Upgrade_MH Region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2026 - 18:30 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the MH pilot number 02071572112
Nov 14, 2026 18:30 - Nov 15, 2026 00:30 UTC
Uptime over the past 90 days. View historical uptime.
Contact Center (ECC) Operational
India (IN1) Operational
UAE (AE1) Operational
Indonesia (ID1) Operational
Saudi Arabia (SA1) Operational
Spinny Operational
Contact Center — On-Prem (ECC 4.x) Major Outage
App1 Operational
App4 Operational
App5 Operational
App8 Operational
App9 Operational
App10 Operational
App11 Operational
App13 Operational
App14 Operational
App15 Operational
App16 Major Outage
App17 Operational
App24 Operational
Fusion Operational
Incoming Calls Degraded Performance
Karnataka Operational
Tamil Nadu Operational
Mumbai Operational
Delhi Operational
Gujarat Under Maintenance
Kerala Operational
Andhra Pradesh Operational
Pune Under Maintenance
Rajasthan Operational
Madhya Pradesh Degraded Performance
West Bengal Operational
Outgoing Calls Under Maintenance
Karnataka Operational
Tamil Nadu Operational
Mumbai Operational
Delhi Operational
Gujarat Under Maintenance
Andhra Pradesh Operational
Pune Under Maintenance
Rajasthan Operational
Kerala Operational
Madhya Pradesh Operational
West Bengal Operational
Other Clusters Operational
India Operational
International Operational
Dashboard (my.exotel.com) Operational
SMS Operational
WhatsApp | RCS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time ?
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Nov 15, 2026

No incidents reported today.

Nov 14, 2026

Mumbai-Ctrls - Firewall firmware upgrade Activity
Completed - The scheduled maintenance has been completed.
Nov 14, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:30 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the Mumbai region
Nov 12, 08:48 UTC
Vodafone_Planned Emergency Maintenance Activity for Network Optimization -Software Upgrade
Completed - The scheduled maintenance has been completed.
Nov 14, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:30 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the MU pilot number-02250790544
Nov 10, 06:48 UTC

Nov 13, 2026

Nov 12, 2026

No incidents reported.

Nov 11, 2026

Pilot migration from Physical to Virtual SBC_KA JIO
Completed - The scheduled maintenance has been completed.
Nov 11, 20:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 16:30 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the KA JIO pilot numbers
DC Pilot - 8035211121
AWS Pilot - 8035111111
Nov 10, 11:55 UTC

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

L3 Switch Replacement Activity_WB Region
Completed - The scheduled maintenance has been completed.
Nov 7, 18:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:30 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the Kolkata region
Nov 5, 11:23 UTC

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

Vodafone_Planned Emergency Maintenance Activity for Software Upgrade
Completed - The scheduled maintenance has been completed.
Nov 1, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:30 UTC
Scheduled - Users will experience disruptions on both incoming and outgoing calls for the WB pilot number-03371370002
Oct 31, 05:10 UTC
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